FAQ's
We are available Monday – Saturday | 11:30 AM – 7:00 PM IST.
we observe the following holidays, during which customer service may be unavailable:
- Diwali
- New Year’s Day
- Independence Day
- Christmas Eve
- Christmas
Order Processing
Below are some common questions about Order Processing
How long does order processing take?
Orders are processed within 24 hours, pending product availability and payment verification.
Can I modify or cancel my order after placing it?
No, once an order is placed, it cannot be modified or canceled. Please ensure all details are correct before completing checkout.
Will I receive an order confirmation?
Yes, an automatic confirmation email will be sent once your order is placed. If you don’t see it within a few minutes, check your spam folder.
What happens if an item is out of stock after I place my order?
If an item becomes unavailable after purchase, you will receive a full refund via the original payment method. Refunds may take 5-10 business days to reflect in your account.
When will I receive my shipping confirmation?
Once your order has been processed, you will receive a shipping confirmation email with tracking details.
Do orders experience shipping delays?
Orders may face delays during special releases, major holidays, or markdown periods.
Pre-Orders
Below are some of are about the pre-orders for our Chapter drops
How do pre-orders work?
Items marked as pre-order will ship once they arrive at our facility.
When is payment charged for pre-orders?
Payment is charged at checkout for all pre-order items.
Can I modify or cancel a pre-order?
No, pre-orders cannot be modified or canceled once placed.
Who do I contact for pre-order inquiries?
For any questions, email us at support@godflow.com.
Shipping
Below are some common questions about our shipping, returns & refunds.
Where does GodFlow ship from?
All orders ship from Mumbai, India.
What are the shipping options within India?
We offer complimentary 3-5 day standard shipping for domestic orders.
Does GodFlow offer international shipping?
Yes, we ship worldwide. Delivery duties and fees depend on the shipping location.
Will I need to pay additional customs fees for international orders?
Yes, customs duties and taxes may apply. Please contact your local customs office for estimated costs, or check the checkout page for fee calculations.
Who do I contact for international shipping inquiries?
For questions about international shipping, email us at support@godflow.com.